Privacy Policy – tek789 Online Casino Malaysia

1. Introduction

tek789 is committed to protecting the personal data of all players who use our online casino and sportsbook platform. This Policy describes what personal data we collect, the purposes for which we process it, how we keep it secure, and the rights you hold in relation to your data.

We operate the tek789 platform for users across Malaysia, including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and nationwide. While we are an internationally operating gaming platform, we recognise that our players entrust us with sensitive personal and financial information and we take that responsibility seriously.

This Policy should be read alongside our Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions in relation to data privacy matters, this Policy shall prevail.

2. Personal Data We Collect

tek789 collects personal data through your interactions with the platform. The categories of data we collect include:

• Registration data: Full name, date of birth, Malaysian mobile number, email address, and account username provided during registration.
• Identity verification (KYC) data: Government-issued identification documents (e.g., MyKad, passport), proof of address documents, and where required, proof of payment method ownership.
• Financial transaction data: Deposit and withdrawal history, payment method details (partial account numbers or e-wallet identifiers), transaction amounts, and timestamps. Full payment credentials are not stored by tek789 – these are processed by our contracted payment service providers.
• Gaming activity data: Game history, wager amounts, session duration, game preferences, and account balance movements.
• Technical and device data: IP address, device type, operating system, browser type and version, and session tokens collected automatically when you access the tek789 platform.
• Communications data: Records of your interactions with tek789 support, including live chat transcripts and email correspondence.
• Responsible gaming data: Deposit limits, self-exclusion status, session limit settings, and any information provided in the context of a responsible gaming query.

3. How We Use Your Personal Data

tek789 processes your personal data for the following purposes:

1. Account management: To create, maintain, and administer your tek789 account, process your deposits and withdrawals in MYR, and provide access to all platform services.
2. Identity verification and fraud prevention: To verify your age and identity in compliance with our KYC obligations, prevent fraudulent activity, detect and investigate suspected money laundering, and enforce our Terms & Conditions.
3. Game and platform delivery: To operate the live dealer tables, slots, roulette, and sportsbook functions; to record wagers and game outcomes; and to resolve disputes relating to game results or account transactions.
4. Customer support: To respond to your enquiries, resolve complaints, and provide assistance via live chat and email.
5. Responsible gaming: To monitor gaming patterns for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to comply with responsible gaming obligations.
6. Platform improvement: To analyse platform usage data in aggregate form to improve functionality, user experience, and game offering.
7. Marketing communications: To send promotional offers, bonus notifications, and platform updates where you have consented to receive such communications or where we have a legitimate interest in contacting existing account holders.
8. Legal and regulatory compliance: To meet applicable record-keeping, reporting, and cooperation obligations under the gaming licence under which tek789 operates and any other applicable legal requirement.

4. Legal Basis for Processing

tek789 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and tek789 – including account creation, deposit processing, game delivery, and withdrawal processing.
• Legal obligation: Processing required for compliance with applicable legal obligations, including KYC, anti-money laundering (AML), and responsible gaming requirements.
• Legitimate interests: Processing undertaken in pursuit of tek789's legitimate business interests, including fraud detection, platform security, and aggregate analytics, where these interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where your specific, informed consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

tek789 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: E-wallet operators (including Touch n Go eWallet, Boost, and GrabPay), Malaysian bank FPX processors, and cryptocurrency processing services, to the extent necessary to process your deposits and withdrawals.
• Game content providers: Certified game studios whose titles are hosted on the tek789 platform may receive anonymised session and gameplay data for the purpose of game performance monitoring and RNG audit compliance.
• KYC and identity verification services: Third-party identity verification providers who assist in validating the authenticity of documents submitted during the KYC process.
• IT infrastructure and hosting providers: Cloud hosting and server infrastructure providers who process data on tek789's behalf under contractual data processing obligations.
• Legal and regulatory authorities: Where required by law, court order, or regulatory requirement, tek789 may disclose personal data to competent authorities.

All third parties with whom tek789 shares personal data are bound by data processing agreements that require them to maintain appropriate security standards and prohibit use of the data for any purpose other than the contracted service.

6. Data Retention

tek789 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following:

• Active account data is retained for the duration of your account with tek789.
• Transaction and gaming records are retained for a minimum period consistent with the record-keeping requirements of the applicable gaming licence, which is typically five years from the date of the transaction.
• KYC documentation is retained for the minimum period required by applicable anti-money laundering regulations from the date of account closure.
• Support communications are retained for a reasonable period to enable tek789 to refer to correspondence in the context of ongoing or future disputes or queries.
• Marketing consent records are retained until consent is withdrawn plus a reasonable additional period to demonstrate compliance.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised in accordance with tek789's data destruction procedures.

7. Cookies and Tracking Technologies

tek789 uses cookies and similar technologies on the platform for the following purposes:

• Essential cookies: Session management cookies that are strictly necessary for the platform to function. These include authentication tokens that keep you logged in to your tek789 account during a session. These cannot be disabled without impairing platform functionality.
• Performance cookies: Anonymous analytics data used to understand how players navigate the platform, which pages are most visited, and where performance improvements may be made. This data is processed in aggregate and is not linked to individual accounts.
• Functional cookies: Cookies that remember your language preferences, display settings, or recently visited game categories to improve your experience on the platform.

tek789 does not use third-party advertising or cross-site tracking cookies. You may manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform.

8. Data Security

tek789 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the tek789 platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Access controls restricting access to personal data to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While tek789 takes all reasonable steps to protect your data, no system is entirely immune to security risks. You are responsible for maintaining the confidentiality of your account login credentials. If you believe your tek789 account credentials have been compromised, contact support immediately via live chat.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by tek789:

• Right of access: You may request a copy of the personal data tek789 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that tek789 restrict processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to data portability: You may request a copy of personal data you have provided to tek789 in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing of your data for direct marketing purposes at any time.

To exercise any of these rights, contact the tek789 data team via the support channel. We will respond to all valid requests within a reasonable period and in any event within 30 days of receipt.

10. Children's Privacy

The tek789 platform is strictly restricted to individuals aged 21 years and above. tek789 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under the age of 21, we will immediately suspend the account, investigate the matter, and take appropriate action in accordance with our Terms & Conditions.

If you believe that tek789 has inadvertently collected data from a person under 21 years of age, please notify us immediately via our support channel.

11. Changes to This Privacy Policy

tek789 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where a change to this Policy materially affects how we process your personal data, we will notify active account holders via their registered email address or by way of a prominent notice on the platform. Your continued use of the tek789 platform following such notification constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or tek789's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the live chat feature on the tek789 platform.
• Email: [email protected] — please include "Privacy Request" in your subject line together with your account username.

We aim to acknowledge all privacy-related communications within 48 hours and to resolve requests within 30 days of receipt. For complex requests requiring extensive data retrieval or legal review, we will notify you of any extension to this timeline.